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Vodafone - is anybody listening?

For at least a year now, I have been asking Vodafone to amend their website, which shows a telephone number 'belonging to' Bubble Brothers. I have done this as often as my strength and patience have allowed: once every ten weeks or so, I imagine.

The consequence of the error is that we get calls from people expecting to speak to the long gone Zoocom shop on Georges Quay, Cork. I try to sell them wine instead of telephones as consolation, but nobody is really happy with the arrangement.

At this stage I have spoken to three really earnest, personable and apologetic agents at Vodafone, all better at customer service by telephone than I think I could ever be, who have promised to do all in their power to make this small change happen. On each occasion I made the threat of legal action a little louder.

The final instalment was when I was told Good News: we'll make the change for sure this time; Bad News: you'll have to wait a little while because the change will be part of a complete website overhaul. Grand, I said, I look forward to it, and thank you for the small credit promised to us by Vodafone in recognition of the inconvenience caused.

I note today that hurrah! the website has been upgraded!

and boo! hiss! snarl! The non-existent Georges Quay shop and our phone number have just been copied from the old site to the new one.

Collapse of stout party. Where do I go from here?

UPDATE: Nuisance speedily fixed by blogpower. See comments. Brilliant, thanks all.

10 thoughts on “Vodafone - is anybody listening?”

  • elly parker

    Contact Laurence Veale: http://twitter.com/laurenceveale

    He was responsible for the site redesign and should have the right contacts to help you get that number changed.

    Reply
  • Julian

    Thank you very much Elly. And I thought no-one was listening. I'll pursue that right away.

    Reply
  • elly parker

    You just happen to have good timing that that guys were talking about the redesign on twitter this week - another few days and that random piece of info would have left my mind....

    Reply
  • Julian

    Well, lucky me then! I've already had a courteous and apposite reply from them-as-can-do-something-about-this, and a swift fix seems likely. Thanks again Elly, and, in anticipation, to iQ.

    Reply
  • Lar

    Hi Julian,

    great talking to you earlier. The number has been taken off in the recent redesign.

    Glad to have talked to you, I'm now subscribed - cheers!

    Lar

    Reply
  • Julian

    Hooray for the interweb, and good to talk to you too Lar. Not getting calls about mobile phone tariffs &c. (some people just start talking, without listening when we answer "Bubble Brothers") in the run up to Christmas will certainly be a blessing.

    Reply
  • Lar

    New wine site on the block...http://www.snooth.com

    Reply
  • Julian

    Mmm. I think that's a good idea, and I thought I'd signed up already, but I musta dreamt it. What Irish consumers want, I guess, is some reviews of what's available here - so I'm keeping an eye on what Conor's doing with LouderVoice too.

    Reply
  • Lar

    Agreed, Julian.

    Reviews are far better when they're locally available. I've been doing my own on Twitter.

    Last one was The Black Chook Shiraz Viognier from McLaren Vale, South Australia which I really liked.

    Lar

    Reply
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